Share 'Do you bump customers? And do you tell customers that they've been bumped?'

Scenario: you're working through the backlog. You get to a Yamaha that's been in the pile for a while. Just as you get it on the bench, you get a phone call from a touring musician. He urgently needs a J-200 refretted as an irate fan attacked his fretboard with a brick. You decide to bump the guitar on the bench and get back to it once you finish the refret. Halfway into the refret, you get a pho…