Keith's Discussions

Weird stuff you see
5 Replies

I know we try to keep this place acoustic, but thought you might be interested in this.Had a Telecaster in the shop for a simple pickup swap. Took the screws out the bridge and tried to take it off…Continue

Started this discussion. Last reply by Ian Pender yesterday.

Turning away a customer
7 Replies

Hi, all. Hope everyone's busy on their benches. I've had an email exchange with someone I suspect is going to be one of those customers who's impossible to satisfy. What's a polite way to say I don't…Continue

Started this discussion. Last reply by Keith Dec 5, 2018.

Oud neck break: opinions sought
6 Replies

Hi, all!A customer of mine brought this back from Egypt. Unfortunately, and inevitably, it was damaged in the hold of the plane. Wondering what, if anything, I ought to do to strengthen the damaged…Continue

Started this discussion. Last reply by Keith Oct 22, 2018.

Tempering customer expectations
7 Replies

I'm sure you've all received emails like this one I got yesterday:"I have a Les Paul (copy) that I would like to be set up for the lowest possible action with no fret buzz"How do you guys hit a…Continue

Started this discussion. Last reply by Keith Sep 29, 2018.